Amazon SES: Procedure for handling complaint notifications?
I don't have a ton of experience with Amazon SES. For a client of mine, I maintain a small subscription list (about 1300 people) and I use Amazon SES to send messages through from the WordPress blog that this group is subscribed to, whenever there is a new post. Every so often I get complaint notifications from Amazon, but there is no identifying info to tell me who the complaint is from so that I can remove them from my list. How can I use those emails (or some other part of SES) to effectively remove these recipients? I have no intention of sending to anyone who doesn't want to receive these emails (even if they have not unsubscribed on the blog directly), but I can find no way of addressing these complaints.
The messages contain (in addition to the content of the email), information like the following:
User-Agent: ReturnPathFBL/1.0
Abuse-Type: complaint
Arrival-Date: Thu, 17 Aug 2017 10:22:08 +0000
Feedback-Type: abuse
Version: 1
Source-IP: 54.240.27.23
Original-Rcpt-To: 8516be265e1454635b9a5885efb329a4@comcast.net
Original-Mail-From: 0101015defb6e57b-8068a1db-1011-407e-af0c-1bf96aa38c5f-000000@us-west-2.amazonses.com
Reported-Domain: comcast.net
UPDATE This is maddening. I have now setup an endpoint on my server, and when subscribed to SNS topic I correctly receive logs that I have been subscribed. But then...NOTHING. I still get the useless emails, but I get zero SNS notifications, despite being verified. Still investigating.
UPDATE II Success!! It turns out that setting up SNS (or email notifications) on the DOMAIN was meaningless. I had to set it up specifically on the EMAIL SENDING ADDRESS. This was CRUCIAL but not at all obvious (at least to me)
Your question been addressed in amazon blog.
https://aws.amazon.com/blogs/ses/tag/abuse-complaint/
Make sure you are following the procedure to handle bounces and complaints from amazon aws.
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